36 - Customer Loyalty: Why It’s the Key to Long-Term Profitability

HR Huntsman

Published on: 30/10/2025

In this episode, the host HR Huntsman interviews John Eby, Sales Manager & Applications Engineer at Toledo Integrated Systems. John shares his journey from part-time employee to Sales Manager in the family business, discussing leadership, perseverance, and team building. He reflects on managing a multi-generational workforce, fostering strong company culture, and the importance of customer relationships. John emphasizes hard work, listening to feedback, and succession planning, aiming to pass the business legacy to the next generation.